Shipping Policy

Thank you for shopping with [STORE NAME]. We aim to provide a smooth and reliable delivery experience for all our customers. Please review our shipping policy below for information regarding order processing, shipping methods, delivery timelines, and related matters.

1. Order Processing Time

• All orders are processed within [1-2 DAYS].

• Orders are processed during business days only, excluding weekends and public holidays.

• Orders placed after [6pm] may be processed on the next business day.

• During peak seasons, sales, or promotional periods, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation notification.

2. Shipping Methods Available

We currently ship orders through Trax Logistics using the following delivery options:

• Standard Delivery
• Express Delivery [IF AVAILABLE]
• Cash on Delivery (COD)
• Nationwide Shipping Across Pakistan

Shipping availability may vary depending on your location.

Shipping charges, if any, will be displayed during checkout before you complete your order.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Within major cities: 1–3 BUSINESS DAYS
• Outside major cities: 2–5 BUSINESS DAYS
• Remote areas: 3–7 BUSINESS DAYS
• Express shipping orders: 1–2 BUSINESS DAYS [IF AVAILABLE]

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

4. Tracking Information

Once your order is shipped, you will receive tracking details via:

  Email
  SMS
 

You can use the provided tracking number to monitor your shipment status through our courier partner’s website.

If you do not receive tracking information within [1-2 Days], please contact us at [sales.herbalgrab@gmail.com ].

5. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• Incorrect shipping information

• High order volumes

• Government restrictions or unforeseen events

In such cases, we will do our best to keep you informed regarding your shipment status.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for failed or delayed deliveries caused by incorrect addresses or contact information.

Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect information:

• The courier may attempt re-delivery

• Additional shipping charges may apply

• Orders may be returned to us after repeated failed attempts

6. Damaged or Missing Packages

If your order arrives damaged or if items are missing, please contact us within [3 DAYS] of receiving your package.

Please include:

• Your order number

• Photos of the package/product

• A description of the issue

We will review the matter and assist you as quickly as possible.

7. International Shipping 

We currently [DO NOT] offer international shipping.

If international shipping is available:

• Delivery times may vary by country

• Customers are responsible for customs duties, taxes, or import charges where applicable

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

[HERBAL GRAB]
Email: [sales.herbalgrab@gmail.com ]
Phone: [0311-2023856]
Business Hours: [9:00 AM TO 6:00 PM]