Refund policy

Return and Refund Policy

At [HERBAL GRAB], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be returned within [7 DAYS] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, accessories, and invoice/proof of purchase

  • Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return or exchange within [7 DAYS] from the date the order is delivered.

Requests submitted after this period may not be eligible for return or refund.

To initiate a return, please contact us at [sales.herbalgrab@gmail.com ] with:

  • Your order number

  • Product name

  • Reason for return

  • Photos of the product 

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within [10 TO 15 WORKING DAYS]

  • Refunds will be issued through the original payment method or bank transfer [AS APPLICABLE]

  • Shipping charges are generally non-refundable unless the return is due to our error or a defective item

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

4. Exchange Options

We offer exchanges for eligible items in cases such as:

  • Wrong size

  • Wrong product received

  • Defective or damaged items

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative replacement product

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of receiving your order.

Please provide:

  • Your order number

  • Clear photos/videos of the issue

  • Description of the problem

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Personal care products

  • Perishable goods

  • Sale items [OPTIONAL]

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to:

    • Damaged products

    • Incorrect items shipped

    • Defective products

  • Original shipping charges are non-refundable unless otherwise stated.

  • We recommend using a trackable shipping service for returns.

8. Order Cancellations

Orders may be canceled before shipment by contacting us at [sales.herbalgrab@gmail.com ].

Once an order has been shipped, it may no longer be eligible for cancellation and will instead follow the return process.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: [sales.herbalgrab@gmail.com ]
Phone: [0311-2023856]
Business Hours: [9:00AM TO 6:00 PM]